Delivery Terms

www.top-top.am has facilitated the process of online ordering the necessary food and supplies for the children as much as possible.

Delivery is carried out only in Yerevan by responsible and friendly couriers who deliver the order at the specified time and are handing them personally to the recipient. Within Yerevan city delivery costs 400 amd.

We deliver 7 days a week.

Delivery hours: Monday – Saturday: 15:00 – 18:00, 20:00 – 22:00.
Sunday: 17:00 – 21:00

Orders which have been made from Monday to Saturday up to 14:55 will be delivered up to 18:00.

Orders which have been made from Monday to Saturday from 14:55 to 19:55 will be delivered on the same day up to 22:00.

Orders which have been made from Monday to Saturday after 19:55 will be delivered on the next day up to 18:00.

Orders which have been on Sunday up to 16:55 will be delivered on the same day up to 21:00.

Return and cancellation policy

A refund is possible only in the following cases:

If the goods are damaged.

If the delivered goods don’t match the order.

The Buyer can cancel the order if the delivery is late and the entire amount will be returned to the Buyer.

If the Buyer refuses the goods after the delivery, he/she undertakes to pay the delivery fee.

If the order has been made up to 14:55, Buyer can cancel it up to 14:55.

If the order has been made after 14:55, Buyer can cancel it up to 19:55.:

If the order has been made after 19:55, Buyer can cancel it up to 14:55 until the next day:

In case of return or cancellation the entire amount will be refunded in 3-5 business days

TERMS OF USE

This text constitutes an Agreement between website www.top-top.am (hereinafter referred to as "Online shop" or "Website") and the users (hereinafter referred to as "Buyers") of the services provided by the Online shop and defines the terms and conditions for the transactions through the Online shop. These Terms of Use can be updated at any time by www.top-top.am, in its sole discretion.

1. General provisions

1.1 This Agreement enters into force at the moment of the checkout of goods by the Buyer.
1.2 The information on the Website contains the terms of purchase of goods and represents a public offer under RA legislation:
1.3 The Buyer agrees to the terms of this Agreement at the moment of the checkout of goods.
1.4 Any person or legal entity capable to pay for a purchase can shop online on the Website if the delivery address is within the territory of Yerevan, RA.
1.5 The payment for the purchase is made in cash at the time of delivery, or non-cash with any of the payment methods available on the website.

2. Information on goods

2.1 The goods are presented in photos, that are www.top-top.am’s or its partners' property.

3. Purchase of goods and delivery

3.1 The orders are placed via Website.
3.2 The Buyer has the right to place an order for any good presented in the Online shop.
3.3 The delivery costs 400 amd and is done from Monday to Saturday within 15:00 – 18:00 and 20:00 – 22:00 and on Sunday within 17:00 – 21:00
3.4 In case of delay of delivery of goods, the Online shop shall inform the Buyer by phone or via SMS.
3.5 In case of a delay of delivery of goods, the Buyer has the right to cancel the order by phone. The money will be refund in 3-5 business days.

4. Intellectual property rights

4.1 All materials contained on the Website belong to www.top-top.am and are protected as objects of intellectual property law.
4.2 All materials contained on the Website are provided solely for the Buyer's personal use and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, licensed, or otherwise exploited for any other purpose without the prior written consent of the owner of those materials.

5. Data privacy

5.1 Buyers’ data protection is a priority for the Online shop. Buyer’s collected personal data is used to improve the quality of service and delivery and a Buyer’s personal data can only be transmitted to a third party in the cases stipulated by RA law on "Personal data protection".

6. Dispute resolution

6.1 Any disputes arising from this Agreement shall be settled through negotiations. In case of failure of reaching an agreement disputes are settled in the courts of RA as stipulated in the RA legislation.